About
I’m an ICT leader with 13+ years of experience across public and private sector environments. I combine team leadership and service management with practical expertise in Microsoft 365, cloud, cybersecurity and infrastructure.
At Hāpaitia, I lead ICT services supporting Hāpaitia and eight Industry Skills Boards. My experience includes organisational transitions, service improvement, technology cost reduction, team development and working closely with senior leaders and technology partners.
My focus is simple: deliver secure, reliable technology services that people can use confidently.
Experience
Current
ICT Manager · Hāpaitia Shared Services
Lead ICT operations in a shared-services environment supporting Hāpaitia and eight Industry Skills Boards, following the transition from Workforce Development Councils.
- Led key ICT transition activities for WDC closure and the establishment of eight ISBs within a single Azure / Microsoft 365 tenant.
- Implemented Freshservice (Tēpu Ratonga) for IT service management, later adopted by other Hāpaitia functions.
- Negotiated a move from Microsoft Enterprise Agreement E3 licensing to an Education A5 framework, reducing annual licensing costs by 60%.
- Manage Microsoft 365, Entra ID, Intune, Autopilot and Purview services alongside access, endpoints, vendors and user support.
ICT LeadershipMicrosoft 365AzureCybersecurityService Delivery
Programme
Technical Lead · APEC 2021 / Ministry of Foreign Affairs & Trade
Led a small team of desktop engineers supporting New Zealand’s first fully virtual APEC summit, delivered using Microsoft Teams.
- Contributed to virtual delivery solution design and managed technical escalations.
- Coordinated VIP credentials in a high-profile international environment.
- Worked with government teams, vendors and APEC member economies to meet technical and protocol requirements.
Technical LeadershipMicrosoft TeamsProgramme DeliveryStakeholders
Earlier
Infrastructure Support Engineer · ECL Group
Supported a diversified business of approximately 700 staff across New Zealand and Australia.
- Led Level 1 and Level 2 support engineers and mentored junior staff.
- Led an on-premises infrastructure migration to Azure and managed WAN, firewall and mobile migrations.
- Implemented a VoIP solution for the ECL helpdesk, reducing associated costs by 70%.
- Maintained disaster recovery and business continuity plans and coordinated annual exercises.
Azure MigrationInfrastructureNetworksService Delivery
Earlier
Systems Network Administrator · Wheedle Limited
Supported round-the-clock availability of an e-commerce platform and its Windows / Linux infrastructure, including VMware and AWS environments.
AWSVMwareWindowsLinuxNetworking
Core capabilities
Leadership & Delivery
ICT strategy and planning, team leadership and mentoring, stakeholder engagement, vendor and contract management, budgets, procurement and change delivery.
Operations & Governance
IT service management, service desk improvement, security and risk management, business continuity, information governance and user adoption.
Microsoft & Cloud
Microsoft 365, Azure, SharePoint, Teams, Entra ID, Intune, Autopilot and Purview, plus cloud migration, identity, endpoint and infrastructure management.
Infrastructure & Technical Operations
Windows Server, Active Directory, Group Policy, DNS/DHCP, AWS, VMware, LAN/WAN/VPN, Meraki, Fortinet, Veeam, backup and disaster recovery.
Certifications & professional development
Microsoft Certified: Azure Fundamentals
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Microsoft Certified Solutions Expert (MCSE)
Server Infrastructure
Project Management Fundamentals
Education
Postgraduate Diploma in Advanced Network Engineering
New Zealand · 2013
Bachelor of Computer Applications
India · 2009